Last Updated: August 21, 2026
This page is a general refund policy template reflecting the 30-day guarantee referenced on our sales page. Adjust the specific timeframe, process, and exceptions to match your actual policy and payment processor's requirements before publishing.
Our 30-Day Guarantee
We want you to buy LocalSite Builder with confidence. If it's not the right fit for you, you're covered by a 30-day money-back guarantee starting from your date of purchase.
What's Covered
- The front-end LocalSite Builder software purchase, within 30 days of the original transaction date
- Requests made in good faith where the Software has been given a genuine try
How To Request A Refund
- Contact our support team via the Contact Support page within 30 days of your purchase date.
- Include the email address used at checkout and your order/receipt number.
- Let us know briefly why the Software wasn't the right fit — this helps us improve it, though it's not required for the refund to be processed.
Refunds are typically processed within 5–10 business days back to your original payment method, depending on your payment processor and bank.
A Note On Resold Copies
If you have exercised resell rights and sold copies of the Software to your own customers, our refund guarantee applies to your original purchase from us. Any refund policy you offer your own customers for copies you've resold is between you and your customers, and is not covered directly by this policy.
Exceptions
- Requests made after the 30-day window has closed
- Cases of suspected abuse of the guarantee (for example, repeated purchase-and-refund cycles)
- Separate upsells or add-ons explicitly marked with a different refund term at the time of purchase, if any
Questions?
If anything here is unclear, reach out via Contact Support before purchasing or requesting a refund, and we'll be glad to clarify.